Frequently Asked Questions
Everything you need to know about UK customs clearance
What is customs clearance?
Customs clearance is the official process of getting goods approved by HMRC to enter or leave the UK. It involves submitting the correct declarations, paying applicable duties and taxes, and ensuring all paperwork is in order.
Do I need an EORI number?
Yes. Any business importing or exporting goods to or from the UK must have an EORI number. Without one, goods will be stopped at the border. We can help you register for an EORI quickly.
What is CDS?
CDS stands for Customs Declaration Service — HMRC's current platform for submitting all UK import and export declarations. It replaced the old CHIEF system and is now mandatory for all UK customs declarations.
How long does customs clearance take?
Standard clearance can take a few hours once all documents are received and correct. Complex shipments, inspections or missing documentation can cause delays. We aim to process all declarations as quickly as possible.
What documents do I need for import clearance?
Typically you will need: a commercial invoice, packing list, bill of lading or airway bill, and any applicable licences or certificates. We will let you know exactly what is required for your specific shipment.
Do you offer Turkish language support?
Yes. We provide a fully bilingual service in English and Turkish. Turkish businesses can communicate with us in Turkish throughout the entire process.
What is an ATA Carnet?
An ATA Carnet is an international customs document that allows you to temporarily export goods — such as trade show samples or professional equipment — to 87+ countries without paying import duties at each destination.
Are you available outside of business hours?
Yes. We are available 24/7, including evenings, weekends and bank holidays. Urgent shipments will always be attended to promptly.
What is a transit declaration?
A transit declaration (T1 or T2) allows goods to move through one or more customs territories before reaching their final destination, without paying duties at each border crossing.
How do I get started?
Simply contact us via the contact form or call us on +44 1480 470 114. We will assess your requirements and provide a fast, no-obligation quote.